Q How do I access
After your Grand Bank & Trust of Florida account Online Banking
application has been approved, simply click on the words Online
Banking on any of our Web pages. When using Online
Banking for the first time, click on the button "Click here to
create or change your pin number" to set up your pin number.
Q How frequently is
my Grand Bank & Trust of Florida information updated?
A Grand Bank &
Trust of Florida updates all customer information nightly. Whether
you access Online
Banking, the automated voice response system, or contact us
directly, your account information is updated nightly to reflect all
Q Can I look at all
of my transactions at any time?
A Yes, with Online
Banking and the automated voice response system, you have access
to your account information 24 hours a day, 7 days a week!
Q After I have signed
up online for electronic bill payment, how long does it take for my
User Kit to arrive in the mail?
A Once you have completed the sign-up form at the
Web site, your User Kit will arrive in the mail within 5-10 business
Q How long does it
take to set up a new payee in the bill payment system?
A Once you have entered
a new payee into the Electronic Bill Payment System, it takes two
business days to set up the payee to receive payments.
Q Even though it
takes two business days to set up a new payee, can I still enter a
bill payment to the new payee during those two business days?
A Yes. You may enter a
payment to your new payee immediately; however, the payment will not
actually be made until the payee is set up. Any payments made to the
payee before the payee is added to the system will be delayed in
reaching the payee by approximately two business days.
Q After I make a bill
payment, how long does it take for the money to be debited from my
money will be debited electronically from your account within 1-3
business days starting on the business day following the payment
date. If you make a payment on Monday, you can expect the money to
be debited from your account by Wednesday or Thursday of the same
Q How long does it
take for a payment to reach the payee?
A A payment that generates an ACH
payment will credit the payee's account within 1-3 business days;
whereas, a paper check will take up to 10 days.
Q How do I actually
use the Electronic Bill Payment System?
A Step-by-step instructions can be
accessed by pressing the help button within Online Banking.
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